Privacy Policy

Last updated: 01 April 2025
Rapid Mobile (Pty) Ltd

  1. Introduction

We are committed to safeguarding the privacy and personal information of our website visitors and any other person or organisation that interacts with our company. Our website privacy policy has, therefore, been updated in compliance with the Protection of Personal Information Act (POPIA) of 2013 and explains how we will treat your personal information responsibly.

  1. Collecting Personal Information

2.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths). This information is used for statistical purposes via Google Analytics and Google Ads and is non-identifiable;
(b) information that you provide to us when contacting us via our website;
(c) information that you provide to us to apply for career openings within our company;
(d) information that you provide to us to subscribe to our email notifications and/or newsletters (including your name and email address);
(f) information relating to any purchases you make of our products or services;
(h) information contained in or relating to any communication that you send to us directly or through our website (including the communication content and metadata associated with the communication); and
(i) any other personal information that you choose to send to us.

2.2 We will make reasonable efforts wherever possible to de-identify your personal information.

2.3 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

2.4 We will always collect personal information directly from you and never from a third party, except where your explicit consent is given.

  1. Using Personal Information

3.1 Personal information submitted to us by you through our website or via other means may be used for the purposes specified in this policy.

3.2 We may use your personal information to:

(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) deliver products and supply services;
(f) send statements, invoices and payment reminders to you, and collect payments from you;
(g) send you non-marketing commercial communications;
(h) send you email notifications that you have specifically requested;
(i) send you email newsletters, if you have requested them (you can inform us at any time if you no longer require the newsletter);
(j) send you marketing communications relating to our business, by post or, where you have specifically agreed and consented to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(k) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(l) deal with enquiries and complaints made by or about you relating to our website;
(m) keep our website secure and prevent fraud;
(n) for historical and statistical purposes;

3.3 We collect non-identifiable information via internet cookies. You can disable certain information we collect via cookies. Please see our Cookie Policy for more information in this regard.

3.4 We will not supply your personal information to any third party for their or any other third party's direct marketing.

3.5 Your personal information will only be used for the purposes for which it was obtained and those outlined in this section of the policy.

3.6 The personal information collected will not be more than for the purposes for which it was collected.

  1. Disclosing Personal Information

4.1 We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information:

(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) to establish, exercise or defend our legal rights (including providing information to others for fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are or are contemplating selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.3 Except as provided in this policy, we will not provide your personal information to any third parties.

  1. International Data Transfers

5.1 Information that we collect may be stored, processed and transferred between any of the countries in which we operate to enable us to use the information per this policy.

5.2 You expressly agree to the transfers of personal information described in this Section 6.

  1. Retaining Personal Information

6.1 This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Without prejudice to Section 6.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

(a) contact information will be deleted 365 days after no use.

6.4 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) to establish, exercise or defend our legal rights (including providing information to others for fraud prevention and reducing credit risk).
  1. Security of Personal Information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide on our secure servers.

7.3 We use the Secure Sockets Layer (SSL) protocol, which encrypts any personal information you enter into forms on our website(s).

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  1. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3 We may notify you of changes to this policy by email.

  1. Your Rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the supply of appropriate evidence of your identity.

9.2 You may instruct us to delete or modify any personal information we hold about you; provision of such information will be subject to:

(a) the supply of appropriate evidence of your identity.

9.3 We may withhold personal information that you request to the extent permitted by law.

9.4 You may instruct us at any time not to process your personal information for marketing purposes.

9.5 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. GDHR and Other Regional Data Protection Regulations.

10.1 While we strive to comply with the Protection of Personal Information Act (POPIA), 2013 of the Republic of South Africa, also known as the POPI Act, we will reasonably comply with requests for personal information or data processing instructions under other international regulations, subject to Section 9 of this policy.

  1. Third-Party Websites

11.1 Our website includes hyperlinks to, and details of, third-party websites.

11.2 We have no control over and are not responsible for, the privacy policies and practices of third parties.

  1. Updating Information

12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

  1. Our Details

13.1 This website is owned and operated by Rapid Mobile (Pty) Ltd.

13.2 We are registered in South Africa under registration number 2001/014953/07, and our registered office is at:

Rapid Mobile (Pty) Ltd
Apex Corporate Park
Buildings A, C, D, E and F
Quintin Brand Street
Persequor Technopark
Pretoria
South Africa

13.3 Our principal place of business is at Apex Corporate Park, Buildings A, C, D, E and F, Quintin Brand Street, Persequor Technopark, Pretoria, South Africa.

13.4 You can contact us:

(a) by post, using the postal address Rapid Mobile (Pty) Ltd, PO Box 121, Persequor Park, Pretoria, 0020, South Africa;
(b) using our website contact form found on www.rapidm.com;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using the email address published on our website from time to time.
(e) for specific POPIA requests, please contact us using the following email address: privacy@rapidm.com

Links

Privacy Policy on Protection of Personal Information Act

Cookie Policy

SECTION 51 MANUAL FOR RAPID MOBILE_2012-12-20